TSB Bank plc

Financial Ombudsman decision DRN-3825236 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

complaint handling by a business isn’t a regulated activity and as such, the issues he’s raised that relate directly to how TSB have investigated his complaint, such as the format they choose to communicate their final response and the different methods of contact prior to sending a response, don’t come under my powers to consider.Complaint handling

the member of staff who changed his address made a human error by making a spelling mistake in one of the words in Mr F’s address.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3825236.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.