Nationwide Building Society

Financial Ombudsman decision DRN-3824333 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Mar 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

In relation to the loan being declined, in deciding whether or not to lend, a business must ensure, amongst other things, that the requested finance will be affordable.Irresponsible lending

Nationwide accepted that it could have been clearer during its contact with Mr W and Mrs W and offered them £200 to reflect this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3824333.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.