Lloyds Bank PLC

Financial Ombudsman decision DRN-3821092 Not upheld

Not upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Wed Dec 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

Lloyds accepted that there were some areas where it had let her down. The bank acknowledged errors in its handling of the £10,000 in Miss G’s savings account, which it hadn’t properly applied to the Bounce Back Loan debt initially. It agreed that it had given poor service in light of that, which included incorrectly telling Miss G that she could access the funds.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3821092.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.