Lloyds Bank PLC

Financial Ombudsman decision DRN-3813318 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Mon Apr 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

Lloyds’ failure to do enough to verify the cheque and by leading Mr W to believe the investigation was still ongoing when this wasn’t the case.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3813318.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.