Vanquis Bank Limited

Financial Ombudsman decision DRN-3811389 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Fri Jun 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Looking at Mr G’s account history it seems his account fell into arears when he didn’t make payments over several months in 2022Treatment in financial difficulty

Mr G complains that Vanquis Bank Limited (Vanquis) unfairly applied a default to his credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3811389.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.