National Westminster Bank Plc

Financial Ombudsman decision DRN-3811350 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

NatWest failed to treat her fairly after she advised the IVA had been cancelled... NatWest ought to have ensured contact was made without any delay so Miss A could discuss options for reaching an arrangement.Treatment in financial difficulty

Miss A complains that National Westminster Bank Plc (NatWest) unfairly closed her loan and recorded a default on her credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3811350.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.