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National Westminster Bank Plc
Financial Ombudsman decision DRN-3809619 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs F complains that National Westminster Bank Plc has declined to refund the money she lost when she fell victim in 2017 to what now appears an investment scam.APP scam refund refused
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3809619.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.