Barclays Bank UK PLC

Financial Ombudsman decision DRN-3808597 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Feb 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr F complains that Barclays Bank UK PLC trading as Barclaycard unfairly passed his account to a third-party company for collection following a default.Treatment in financial difficulty

Barclaycard said that it had, at that time, made a business decision not to transfer the accounts of its vulnerable customers, but this didn’t mean it wouldn’t do so in the future.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3808597.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.