TSB Bank plc

Financial Ombudsman decision DRN-3808151 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Tue Jan 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Data and privacy

In the Ombudsman’s words

Miss E complains about TSB Bank plc’s security processes. She feels her account was put at riskIdentity checks and access

they weren’t able to provide her with copies of the calls, as this would breach data protectionData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3808151.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.