National Westminster Bank Plc

Financial Ombudsman decision DRN-3807628 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

I can see that NatWest has frozen future interest and charges on this account, and it has taken the decision not to enforce repayment of the debt at this time. So, I think NatWest has treated Ms L with forbearance and due consideration.Treatment in financial difficulty

The balance is still being reported to the credit reference agencies and NatWest has said that it reserves the right to sell on the debt at a later stage if it wants to.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3807628.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.