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HSBC Bank plc
Financial Ombudsman decision DRN-3805861 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Bereavement and power of attorney
In the Ombudsman’s words
HSBC felt they had grounds to understand Mr C might not be able to manage his affairs and might be considered to be “losing mental capacity”.Support for vulnerable customers
Ms C complained HSBC wouldn’t her use the POA to manage Mr C’s account with HSBC.Bereavement and power of attorney
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3805861.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.