Black Horse Limited
Financial Ombudsman decision DRN-3805561 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Jan 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Ms W complains that Black Horse Limited (“Black Horse”) should have done more to help her when she lost her job and contacted them about her hire purchase agreement for her car.Treatment in financial difficulty
Black Horse have come to broadly the right conclusions, but unfortunately, not explained their thinking very well to Ms W.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3805561.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.