Barclays Bank UK PLC

Financial Ombudsman decision DRN-3804321 Not upheld

Not upheldoutcome, as published by the Ombudsman

£800redress stated in the decision

Tue Jan 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr A complains that Barclays Bank UK PLC didn’t remove a fraud marker at CIFASCredit file reporting

Barclays accepted that it had made a mistake. It had told Mr A on 26 April 2021 that it had removed a CIFAS marker. But it hadn’t done this until Mr A had complained again.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3804321.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.