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Capital One (Europe) plc
Financial Ombudsman decision DRN-3800290 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Feb 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
Mrs R wanted Capital One to write this balance off because of her medical circumstances and her credit file to have the related negative information removed.Credit file reporting
Capital One accepted that they didn’t make appropriate reasonable adjustments and have apologised.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3800290.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.