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Lantern Debt Recovery Services Limited
Financial Ombudsman decision DRN-3798853 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Jan 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Miss I complains Lantern Debt Recovery Services Ltd have held her liable for a fraudulent loan.APP scam refund refused
Miss I also complains about how long they took to investigate her claim the loan they were asking her to repay was fraudulent.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3798853.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.