Nationwide Building Society

Financial Ombudsman decision DRN-3797313 Not upheld

Not upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Wed Nov 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Miss B complains that Nationwide Building Society (“Nationwide”) mishandled a claim she made about two fraudulent transactions totalling £765.71.APP scam refund refused

Miss B was unhappy with the time it took Nationwide to refund her money. She also raised concerns around other aspects of its handling of her claim, such as failing to call her back, providing incorrect information, and failing to give details about how she could claim her tax back from HMRCComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3797313.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.