Lloyds Bank PLC

Financial Ombudsman decision DRN-3796714 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Dec 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

I think it would have been reasonable for Lloyds to process Mr C’s SAR request then, and it did not do so.Complaint handling

Lloyds has said it has no record of a SAR having been received from Mr C in January 2022.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3796714.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.