Gain Credit LLC

Financial Ombudsman decision DRN-3795518 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Mar 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Mr B complaints Gain Credit LLC (trading as Drafty) gave him a line of credit he couldn’t afford to repay.Irresponsible lending

Mr B was also unhappy with the lack of help he was given when he reached out to Drafty in April 2020 to ask for a payment arrangement.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3795518.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.