Santander UK Plc
Financial Ombudsman decision DRN-3795395 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri May 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Santander advised her to enter a payment arrangement instead to pay the arrears and remaining balanceTreatment in financial difficulty
Miss I complains about a default registered against her by Santander UK Plc.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3795395.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.