Santander UK Plc
Financial Ombudsman decision DRN-3795355 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
Santander did not have previous notification that Miss S was a vulnerable consumer with different accessibility needs.Support for vulnerable customers
Miss S complains that Santander UK Plc have not provided adequate support for her when she has had to deal with her finances.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3795355.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.