HSBC UK Bank Plc
Financial Ombudsman decision DRN-3793527 Upheld
Upheldoutcome, as published by the Ombudsman
£38,211redress stated in the decision
Tue Jun 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Ms K complains that HSBC UK Bank Plc won’t refund money she lost to fraudsters.APP scam refund refused
She raised a claim with the bank, but it only agreed to refund 50% of two of the payments she made – totalling just under £5,000.Support for vulnerable customers
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3793527.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.