National Westminster Bank Plc

Financial Ombudsman decision DRN-3792353 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

Solicitors acting for the estate of Mrs W complain that National Westminster Bank Plc (NatWest) failed to use its reference number and estate name when sending emails.Bereavement and power of attorney

The solicitor acting for the estate of Mrs W said they’d also experienced difficulties submitting the Grant of Probate.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3792353.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.