TSB Bank plc

Financial Ombudsman decision DRN-3791777 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr B complains that TSB Bank plc didn’t provide support when he was struggling financially.Treatment in financial difficulty

I acknowledged Mr B said he had proof that calls were not attempted and was satisfied from TSB’s evidence that this was the case;Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3791777.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.