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HSBC UK Bank Plc

Financial Ombudsman decision DRN-3791714 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr N complains that there was a lack of clarity and conflicting information from HSBC UK Bank Plc trading as HSBC and his accounts were unfairly defaulted.Treatment in financial difficulty

I’m satisfied that Mr N had characteristics of vulnerability according to the Financial Conduct Authority’s (FCA’s) guidance on this topic.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3791714.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.