Capital One (Europe) plc

Financial Ombudsman decision DRN-3790772 Not upheld

Not upheldoutcome, as published by the Ombudsman

£32redress stated in the decision

Tue Dec 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr C complains that Capital One (Europe) plc irresponsibly lent to him.Irresponsible lending

Mr C says he notified Capital One of his mental health issues in February 2017Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3790772.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.