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American Express Services Europe Limited

Financial Ombudsman decision DRN-3790628 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr I complains that American Express Services Europe Limited (AESEL) unfairly defaulted his account whilst he was impacted by Covid-19.Treatment in financial difficulty

Amex said they would take steps to register the default status with the credit reference agenciesCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3790628.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.