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Clydesdale Financial Services Limited
Financial Ombudsman decision DRN-3789765 Not upheld
Not upheldoutcome, as published by the Ombudsman
£11,770redress stated in the decision
Mon Dec 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Product mis-sold
In the Ombudsman’s words
Barclays Partner Finance didn’t provide a substantive response to those claims so a complaint was made to this service. The complaint form says that the holiday company and Barclays Partner Finance failed to conduct a proper assessment of Mr K and his wife’s ability to afford the loansIrresponsible lending
It said that the products were misrepresented to Mr K and his wife; the contract was breached; commission was paid between Barclays Partner Finance and the holiday company which wasn’t disclosed to Mr K and his wife which created a breach of fiduciary duty and caused an unfair relationshipProduct mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3789765.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.