HSBC UK Bank Plc
Financial Ombudsman decision DRN-3789207 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Feb 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The director of K explains that the numbers on a security device used to access online banking were fading and requested a replacement. The director didn’t know the password for telephone banking and so wasn’t able to discuss the account.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3789207.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.