Metro Bank PLC

Financial Ombudsman decision DRN-3781560 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Nov 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Mr A complains that Metro Bank PLC unfairly registered a fraud marker against him with CIFASCredit file reporting

recognise the unnecessary stress and worry caused by Metro’s handling of this issue. Mr A was dealing with a difficult situation at the timeSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3781560.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.