TSB Bank plc

Financial Ombudsman decision DRN-3781196 Not upheld

Not upheldoutcome, as published by the Ombudsman

£425redress stated in the decision

Thu Dec 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Miss C complains that TSB Bank plc didn’t approve a payment holiday and that her loan was later closed in default.Treatment in financial difficulty

Miss C’s explained the process of speaking with someone at TSB was time consuming and confusing.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3781196.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.