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Cumberland Building Society
Financial Ombudsman decision DRN-3775019 Upheld
Upheldoutcome, as published by the Ombudsman
£9,839redress stated in the decision
Wed Mar 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The CRM Code requires firms to reimburse customers who have been the victims of Authorised Push Payment (‘APP’) scams, like the one Mr M says he’s fallen victim toAPP scam refund refused
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3775019.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.