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Shawbrook Bank Limited
Financial Ombudsman decision DRN-3773709 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Dec 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Shawbrook made an error in their phone calls of 29 October 2021 and correspondence to N on 8 December 2021... That was an unreasonable delay which impacted the timeliness of the release of Shawbrook’s charge.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3773709.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.