HSBC Bank plc

Financial Ombudsman decision DRN-3772872 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Jan 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Miss S is unhappy with HSBC’s delay when releasing the security from a property she owns personally. Miss S says that if her personal and P’s business account aren’t linked, then the issue is that the RM had control of both accounts, leaving her with no way of moving forward.Complaint handling

the poor service it received from a relationship manager (RM) at HSBC UK Bank PlcService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3772872.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.