NewDay Ltd

Financial Ombudsman decision DRN-3770480 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Miss D has expressed concern about how NewDay’s actions impacted her credit file with the credit reference agencies.Credit file reporting

NewDay have provided evidence to show what they’ve reported to the credit reference agencies. During our investigation, it was noticed that they’d reported the plan start date as 1 July 2022 when it should’ve been March 2022.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3770480.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.