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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN-3770390 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

VWFS didn’t act unfairly when it terminated Mr K’s hire purchase agreementTreatment in financial difficulty

remove any adverse information recorded on Mr K’s credit file about this agreement from April 2020 until the complaint is settledCredit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3770390.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.