Barclays Bank UK PLC

Financial Ombudsman decision DRN-3769861 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Jun 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

I’m not satisfied they treated Ms L fairly by defaulting the account. She had made repeated requests for an explanation and clarity about what was owed but this wasn’t forthcoming.Treatment in financial difficulty

Barclays accepted their level of service could’ve been better as she had asked for an explanation about the balance and that hadn’t been received.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3769861.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.