Barclays Bank UK PLC

Financial Ombudsman decision DRN-3765864 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Mr I complained that he felt hassled by the letters and calls, especially as he has a disability and is unable to work. He said his mental health is being affected by the contact from Barclays.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3765864.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.