Paragon Bank Plc
Financial Ombudsman decision DRN-3764670 Not upheld
Not upheldoutcome, as published by the Ombudsman
£135redress stated in the decision
Mon Nov 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Paragon accepted that they could have done things better and sent Miss H a cheque for £35 to compensate her for poor customer service.Complaint handling
So it’s fair to say Paragon could have treated Miss H better – they could have called her as she asked for – and the phone call when it did happen could have gone better.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3764670.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.