Santander UK Plc
Financial Ombudsman decision DRN-3763273 Not upheld
Not upheldoutcome, as published by the Ombudsman
£13redress stated in the decision
Wed Dec 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Support for vulnerable customers
In the Ombudsman’s words
Miss M complains that Santander UK Plc didn’t give her notice that the interest free period on her credit card account would be ending.Interest and rates
Miss M says she’d previously made Santander aware she has a learning disability and is dyslexic, so they should’ve sent information in a more suitable formatSupport for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3763273.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.