Santander UK Plc
Financial Ombudsman decision DRN-3761833 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Wed Nov 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
declined her Bounce Back Loan applicationIrresponsible lending
There was, though, a delay in Santander reviewing Miss E’s application in light of her appeal.Complaint handling
Rules cited
Equality Act 2010, FCA DISP (Dispute Resolution)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3761833.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.