TSB Bank plc

Financial Ombudsman decision DRN-3761785 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Feb 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Once the loan got into arrears it’s not unreasonable for TSB to send communication to Mr K reminding him of the need to make repayments.Treatment in financial difficulty

negative markers being left on his credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3761785.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.