Everyday Lending Limited

Financial Ombudsman decision DRN-3760589 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Apr 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr M complains that Everyday Lending Limited (ELL) didn’t support him when he was in financial difficulty.Treatment in financial difficulty

He said ELL’s conduct was poor as they pushed him to make payments at a time when he had no income and his partner had just given birth in difficult circumstances.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3760589.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.