Barclays Bank UK PLC

Financial Ombudsman decision DRN-3753747 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Nov 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr R complained that Barclays Bank UK PLC didn’t take enough care to protect his account, after there were fraudulent attempts to use his credit card.APP scam refund refused

Barclays acknowledged this didn’t appear to have worked, as the fraudster changed the details again and attempted a balance transfer.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3753747.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.