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West Bromwich Building Society
Financial Ombudsman decision DRN-3751359 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Nov 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs B asked WBBS for information about the account, including the application form and evidence of how certain transactions were carried out, but it said that the terms of the account meant that both account holders had to consent to any requests in relation to the account.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3751359.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.