HSBC UK Bank Plc
Financial Ombudsman decision DRN-3749369 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Nov 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
HSBC have acknowledged that the money that Miss D attempted to transfer was returned to them on 12 January, and not on 18 January as they advised Miss D in their response to her complaint.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3749369.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.