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John Lewis Financial Services Limited

Financial Ombudsman decision DRN-3746479 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

John Lewis continued to record arrears information on Miss D’s credit file.Credit file reporting

John Lewis has advised there’s no permanent systems fix in place to ensure Miss D’s credit file remains unaffected by arrears information but says manual adjustments can be made each month.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3746479.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.