Santander UK Plc
Financial Ombudsman decision DRN-3737355 Not upheld
Not upheldoutcome, as published by the Ombudsman
£5,000redress stated in the decision
Mon Dec 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Ms H complains Santander UK Plc didn’t do enough to help her when she was a victim of an online scam.APP scam refund refused
Ms H says she told Santander she was in financial difficultiesSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3737355.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.