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Starling Bank Limited
Financial Ombudsman decision DRN-3733745 Upheld
Upheldoutcome, as published by the Ombudsman
£4,360redress stated in the decision
Wed Dec 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
The complaint ... brings the complaint on N’s behalf. He complains that Starling Bank Limited (‘Starling’) won’t refund the money N lost in a scam.APP scam refund refused
He is unhappy with Starling’s decision not to reimburse him and with the time taken to reach its decision.Complaint handling
Rules cited
CRM Code (APP scam reimbursement), Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3733745.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.