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Nationwide Building Society
Financial Ombudsman decision DRN-3732785 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
they had not set up two standing orders which were set up on her previous account, which resulted in her missing the payments between October 2021-January 2022Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3732785.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.