Shawbrook Bank Limited

Financial Ombudsman decision DRN-3731588 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Shawbrook agreed six months of payment deferrals on Mrs M’s mortgages, in line with regulatory guidance as a result of the Covid-19 pandemic. It also later suspended interest and agreed concessionary payment arrangements.Treatment in financial difficulty

Mrs M complains that Shawbrook Bank Limited has treated her unfairly and charged her an unfairly high rate of interest on her mortgages.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3731588.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.